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Shipping & Returns

Returns

In our store, your complete satisfaction is our top priority for long-term business between us, we offer the return and exchange instruction. Before you want to return goods, please contact us via email to discuss the problem you are having first. Most of the time we can solve the problem by giving technical support and you needn't to send anything back.

Cancelling an order

If you wish to cancel, you must inform us in writing, quoting your order number, within 7 working days following the day you received the goods and you must also take reasonable care of the goods. We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.If you cancel an order we will require that you return the goods to us in good time, with the original packaging and at your own expense to the address below. If your require assistance in returning a large item such as a treadmill or table tennis table etc. we can offer a collection service. Please inquiry as to its cost with our customer services team.

Exchange Policy.

In the unlikely event that we have sent you the incorrect goods, then first of all we apologize. We want to make sure that we rectify this as soon as possible and ensure that we get the goods you ordered to you. In this event, please contact Customer Services on 08452 702 010, where one of our advizors will be happy to assist you. They will email/send you a free returns label, which means you will be able to send the parcel back to us without incurring any postage costs. Please note it is our policy not to reimburse any postage costs as we provide this free service, and will always instruct our customers to use it. Customers must always send back their order with an accompanying returns form - this will ensure we can process your return quickly.Should you wish to return a non-faulty product for an exchange, the following applies:A full refund will be given (less postage) or exchange goods sent out upon receipt of the goods. We will, however, refund the postage back to you if the need for an exchange is as a result of a mistake made by us (e.g. we sent out the incorrect size).You must take reasonable care of the goods whilst they are in your possession. We would consider that reasonable care has not been taken of the goods, for instance, if you have used them to an extent beyond what would be reasonable if examining them in a shop before purchase.